Pro Business
CONFLICT MANAGEMENT TRAINING
Stress and some conflict is a part of life and no business is stress or conflict-free. It is proven that a little stress at work can be beneficial for helping the body to focus and prepare for action. Studies even suggest that it can improve memory however prolonged stress and conflict can lead to physical and mental problems leading to long-term absence and difficulties.
According to figures from the Health and Safety Executive (HSE), stress accounts for 40% of all work-related illness with over 105 million workings days lost to stress each year. Finding backed-up by the Chartered Institute of Personnel and Development’s (CIPD) Absence Management Report for 2013
Knowing how to recognise and tackle stress and conflict is something companies big or small, need to be prepared for which is why we have and accredited, practical 1 Day Conflict Management Training Course to help Middle – Senior Managers, Directors / Owners to be prepare to tackle conflict and reduce stress in their teams and business.
STRESS & CONFLICT
ILM LEVEL 5 (UNIT) CERTIFIED IN MANAGING
1 DAY COURSE
From £450+VAT*
Stress & Conflict Course
FEATURES & BENEFITS
> Manage responsibilities in relation to work-related stress
> Give you methods to manage stress at own place of work
> Understand workplace risk assessments
> Give you sources of support and techniques to counsel staff
> Know how to develop Audit and review procedures for managing stress
> Highlight possible indicators of stress in the workplace such as staff turnover
> Review Organisational policies and procedures on bullying and harassment
> Understand Health and safety legislation in the workplace
> Identify and deal with workplace stress and conflict
> Understand causes of conflict and interpersonal friction (including bullying and harassment) and ways to resolve them
> Understand grievance and discipline procedures, including supporting records
> Review organisational employment policies such as time-keeping, absenteeism, conduct, level of performance, attitude and behaviour, gross misconduct
> Give awareness of legal aspects of the disciplinary processes
> Review causes, symptoms and impacts of stress and the implications/effects of stress for individuals and organisations
> Provide stress awareness training
> Review causes and effects of stress and implications for workplace and non-work activities and relationships
> Understand symptoms of stress in self and recognition of stressful situations
> Understand setting objectives and determining priorities to balance personal and organisational needs
> Provide sources of support, and when to seek professional advice/counselling
> Provide skills for active planning for stress management
> Know how to develop stress awareness campaigns
> Understand symptoms of stress in self and recognition of stressful situations
> Setting objectives and determining priorities to balance personal and organisational needs
> Provide time management techniques / skills
> Understand the benefits of delegating